FAQ
How To Order
- Seasonal Forest cakes - place an order on the website. Click
- Custom cakes - complete our order form and we will contact you within 48 hours. Click
Order Lead Time
Seasonal Forest cakes - order online 48+ hours in advance of collection/delivery. Please contact us directly for special arrangements.
Custom cakes - dependent upon availability. As long as our artists' schedules can fit, we can make it happen for you!
Pricing
- Seasonal Forest cakes : The price is listed on the website. Click
- Custom cakes : Pricing depends on the customised cake size and the design. Quotation will be provided after confirming the above details with you. To order, please fill in this enquiry form. Click
Dietary Requirements
- Our products are freshly baked to order and include dairy and nut products. Please notify us if you have any food allergies.
Collection Arrangement
Self Pick-Up
The Lai Chi Kok Pick Up Spot is our self pick-up point. The full address will be provided when you receive the order confirmation.
Self pick-up time slot is between 10:00-16:30 daily. Please contact us if you need any special arrangements.
Delivery Service
Seasonal Forest cakes - we provide 2 delivery time slots: between 10:00-13:00 or 14:00-18:00.
- Kowloon : $200
- Hong Kong Island / New Territories : $250
- Discovery Bay / Ma Wan / HK outlying islands : Unavailable
Bad Weather Arrangement
- Delivery service might be suspended or cancelled if typhoon signal no. 8 / 10 or black rainstorm is hoisted.
- We will get in touch with you for a special arrangement.
Cancellation and Reschedule Policy
- No cancellation or refund will be accepted after an order is confirmed.
- If you'd like to reschedule the pick-up or delivery date of your order, please notify us at least 5 days in advance.
Workshop
- We are currently offering 1-1 private workshops with Alison only. Please WhatsApp +852 61516861 for class details.
- Group workshops will be arranged in the upcoming few months!